We want you to be happy with your purchase, but if you are not, you can return any item within 14 days of receipt provided the products are returned complete, in perfect condition, unused, unwashed and with its original packaging. We will be happy to make a refund which will go onto the card which was used whey you made your purchase. We are not able to refund any postage charges. All returns should be sent to The Summer house Collection Ltd, Oakhanger Park, Shefford Woodlands, Hungerford, Berkshire, RG17 7AN